Privacy Policy

Privacy Statement - for customers

Introduction

In this privacy statement (‘Statement’), we explain how MAJESTIC GROUP SPÓŁKA Z OGRANICZONĄ ODPOWIEDZIALNOŚCIĄ and its affiliates (‘MAJESTIC GROUP’) process your personal data when you use our services.

This statement applies to the processing of data of customers who use our platforms and products, including the website, applications and services provided to businesses (‘MAJESTIC GROUP’), and place orders with our partners (‘Partners’).

We process your personal data when we provide delivery services for orders placed through our platform or Partner applications. In such cases, we process data obtained from Partners in accordance with this Statement.

We are committed to protecting the privacy of our customers and ensure that we process your data in accordance with applicable legislation.

 

What personal data do we process and why?

1. Ordering process

We process the personal data you provide when placing an order. These are necessary for the processing, confirmation and settlement of the order, as well as any refund. Some information may be shared with our Partners or external delivery companies.

Data we may process:

• name
• delivery address
• contact details
• order and payment details
• identity and/or age verification (e.g., if you purchase restricted products)
• If you order products that may reveal sensitive information (e.g. dietary supplements, medical products, food allergies), we process this data based on your consent

 

2. Evaluations

After you place an order, we may ask you to rate it. If you choose to leave a review, we may process:

• name
• contact information
• the content of the evaluation
• If an opinion is published, its content may be made available to the public or to the Partner it concerns

 

3. Customer Service

If you contact our Customer Service Department, we may process your data to answer questions or handle complaints. We may also record calls for training and quality purposes.

Data we may process:

• name
• email address
• order details
• content of conversation or correspondence

 

4. Loyalty programs

If you participate in loyalty programs, we may process your data in order to accrue discounts or loyalty points.

Data we may process:

• name
• contact information
• order history

 

5. Customer satisfaction surveys

We may contact you to conduct surveys on the quality of our services. Participation in surveys is voluntary.

Data we may process:

• name
• email address
• feedback on our services

 

6. Marketing / Newsletter

We may process your data for marketing purposes to send you offers and notifications. You may opt out of such messages at any time.

Data we may process:

• name
• email address
• order history
• shopping preferences

 

7. Cookies and tracking technologies

We use cookies and similar technologies to provide site functionality, traffic analysis and customized advertising content. You can manage your cookie settings in your browser settings.

For more information, please see our Cookie Policy.

 

8. Fraud prevention

We process data to protect against fraud and abuse.

Data we may process:

• IP address
• device data
• transaction history

 

How do we obtain your personal data?

We collect, process and store your personal data and information about the devices you use when browsing our platform. This includes your computer, smartphone, tablet or other equipment you use to place orders, register an account or contact us.

The personal data we process may come from three sources:

• Data provided by you voluntarily,
• Data obtained automatically,
• Data obtained from third parties.
• Personal data provided voluntarily
• We receive the data you provide when registering for an account, placing an order, agreeing to receive marketing content or sending feedback on our services.

 

Personal data obtained automatically

With your consent, or if in compliance with applicable laws, we may automatically collect technical data about your device, your use of our platform and your browsing habits. We use cookies, server logs and similar technologies to do this.

If you log into our service via social media platforms such as Facebook or Google, we may receive data about your activities, such as content viewed, likes or ads displayed. This information helps us better tailor our offerings and marketing communications to your preferences.

 

Personal data obtained from third parties

We may also receive your data from third-party partners, such as advertising platforms, payment service providers, analytics services or delivery companies. In some cases, these may come from outside the European Economic Area (EEA).

We use this data to improve the functionality of our services, analyze the effectiveness of our marketing efforts, and better tailor our content to users. We make sure that any information obtained from third parties is processed in accordance with applicable regulations and used only for legitimate purposes.

 

How long do we keep your data?

We keep your personal data for as long as necessary to fulfill the purposes for which they were collected and to the extent required by law. After this period, your data will be deleted or anonymized.

 

Sharing of personal data

Your personal data may be shared with:

• Partners with whom you place orders,
• External delivery companies,
• Payment service providers,
• IT service providers,
• law enforcement agencies in case of legal obligation.
• We do not sell your personal information to third parties.

 

Your rights

You have the right to:

• access to your data,
• rectification of incorrect information,
• erasure of your data (“right to be forgotten”),
• restriction of processing,
• object to processing,
• transfer of data to another entity,
• withdraw consent at any time.

To exercise these rights, contact us at: catering@majesticfeast.pl.

 

Data security

We take appropriate technical and organizational measures to protect your data from unauthorized access, loss or unauthorized disclosure.

 

Contact

If you have questions about our privacy policy or the processing of your data, please contact us: catering@majesticfeast.pl.

 

Privacy policy updates

We may periodically update this privacy policy in response to legal, technological or operational changes. The new version will become effective when it is published.

We encourage you to review this document regularly to stay up to date with our data protection policies.